Episode 38: Why Customers Are Your Best Feedback Loop

In this episode of The Thinking Leader, Bryce and Marcus discuss some catastrophic headlines which are making the news on Twitter and social media that show how your customers can become your best Red Teamers, but only if you're willing to listen. They also reveal a tool that you can utilise as a leader to make a big difference in how you come across and how your teams think of you.

In this episode you will hear: 

• Why you should use your customers as a feedback loop.
• How ignoring your customers is a recipe for PR disaster.
• Using “Stop-Breathe-Think” to make better decisions under pressure.

Mentioned in this episode:

• Lufthansa: https://www.linkedin.com/posts/brycehoffman_lufthansa-bans-airtags-in-luggage-after-activity-6985764705126535169-VI4u?utm_source=share&utm_medium=member_desktop 
• Delta Airlines: TK
• Ed Bastion, Delta Airlines CEO: TK
• PreMortem Analysis: https://www.psychologytoday.com/us/blog/seeing-what-others-dont/202101/the-pre-mortem-method 

Want to find out if you’re a Red Team Thinker? Click here to take a free assessment and get your personalized report: https://www.redteamthinking.com/rttassessment 

Visit our website: https://redteamthinking.com 

Watch this episode on YouTube: www.red-team.tv 

Follow us on LinkedIn: https://www.linkedin.com/company/redteamthinking/ 

Connect with Bryce: https://www.linkedin.com/in/brycehoffman/ 

Connect with Marcus: https://www.linkedin.com/in/marcusdimbleby/ 

Bestselling business author Bryce Hoffman and agility expert Marcus Dimbleby talk about decision making, strategy, resilience and leadership with some of the world’s best CEOs, cognitive scientists, writers, and thinkers in this weekly podcast. Each episode offers new ideas and insights you can use to become a better leader and a better thinker – because bad leaders react, good leaders plan, and great leaders think!